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Sub-processors

ClickSend personal data access location and data hosting information

This page provides information about the sub-processors that ClickSend has engaged in accordance with our Customer Terms to provide processing activities on customer data on behalf of our customers.

1. Data storage, CRM and service providers

Provider Types of data transferred or disclosed Purpose for the data transfer or disclosure Data location
Amazon Web Services Personal data contained in communications customers send or receive through ClickSend’s services Cloud storage, debugging/monitoring, support ClickSend products. Note personal data is deleted after 120 days. Australia
Salesforce Customer and prospect information Provision of CRM and Marketing Platform to ClickSend Australia
Xero Customer billing information Enable customer billing North America
Stripe Customer billing information Enable customer billing North America
Google Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) Providing analytics to improve ClickSend onboarding. North America
Datadog Customer names and email addressees as well as personal data contained in communications customers send or receive through ClickSend’s services Debugging and monitoring. North America

2. Ancillary providers

**These providers do not hold or access data as part of the ClickSend services.
However, these providers may have access to, or hold personal data in limited circumstances noted below.

Provider Types of data transferred or disclosed Purpose for the data transfer or disclosure Storage location
Intercom R&D Unlimited Company Customer email address, name, phone number and location Customer communication and support (for example, vialive chat) North America
Zoom Customer support data in video recordings To enable sales team training and analytics when providing customer support. North America
Autopilot Customer names and email addresses Marketing CRM communication North America
Calendly Names and email addresses of customers who have booked an appointment with a ClickSend representative. To facilitate meetings between customers and ClickSend personnel. North America
DocuSign Customer contract, customer email address, name, ClickSend representative email address. To facilitate contract signing. Note that data is deleted after 120 days. Australia
Salesloft Customer name, recording of conversation (US customers only) Sales and / or support call records and training North America
Slack Inc. Customer name, email address, phone number Internal communication North America
Segment Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) Providing analytics to improve ClickSend services. North America
Heap Data Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) Providing analytics to improve ClickSend services. North America
Wingify Software Private Limited Screenshots of the ClickSend dashboard, which may include customer and end-user data Analytics and optimisation North America
Match My Email (RAE Internet, Inc.). Customer and prospect information. Provision of CRM and marketing platform functionality. Germany
Chili Piper Names and email addresses of customers who have booked an appointment with a ClickSend representative. To facilitate meetings between customers and ClickSend personnel. United States
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