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Online Post

Mail Merge

Mail Merge: the intelligent way to send personalised letters

Personalise, print and post thousands of letters automatically — all from your web browser. No more visits to the post office required.

Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% Online Mail service
Send letters
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    Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% Online Mail service

Put personalisation, printing and posting on autopilot.

Meet Mail Merge: the fastest way to level up your post campaigns. Especially when matched with our 100% automated Online Post service.

Make your mail more engaging. Add customer-specific details to thousands of letters at once. Or send letters with important account details. Use Mail Merge to instantly update letters with tailored information for your customers.

Mail Merge and post letters in minutes

Mail merge example graphic showing real estate letter template and merge tags and a letter with the fields populated with customer specific information
The traditional Mail Merge you know and love has been supercharged. Here's how it works:
1. Type out your letter, including placeholders and upload.
2. Upload a recipient list with names, addresses and other info.
3. Map placeholders to your receipt list in the dashboard.
4. Hit send.
You're done. Each letter is updated automatically with information from your receipt list. Plus, we'll take care of the printing, packing, and posting of each letter.

Hold on – what do we mean by Mail Merge?

Mail Merge has been used for a long time. It's a way to customise letters many letters at once. You create a template with placeholders in the text. Then we use a data source uploaded by you (often a spreadsheet) to personalise the placeholders in each letter.
Mail merge example graphic showing real estate letter template and merge tags and a letter with the fields populated with customer specific information

Thousands of personalised printed versions from one file.

We take Mail Merge one step further with a fully automated merge, print and send. It's the fastest way to send documents in bulk. Here's how.:
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Format your letter or document

Create your document in your preferred word processor. We recommend creating your letter for Mail Merge in Word. If you don’t have Word, just export your document as a .docx file.
Add placeholders to your letter template for the merge fields you want updated. Placeholders are indicated by double parentheses. Like this: << placeholder >>.
Then save your document as a .docx file.
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Add your recipient list

Add recipients by uploading a list, syncing with your contact management system or you can add them individually. Make sure you've got the right data for each recipient so your letters can populate seamlessly.
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Create your campaign

Within the Dashboard, select add a campaign. Upload your document and match the placeholders with the data fields in your contact list.
Success — the placeholders will be filled with the data from your recipient list.
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Press send

You're done! We'll do the rest, including printing and letter dispatch. Mail merge is the easiest mass customised letter process around.
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Full specifications, guides and tips

Want to know more? Find detailed information on creating your letter campaign, uploading contacts, adding merge fields and more.
See our mail merge resources.
Any questions?
Start a chat with our friendly customer support team. They're here to help, any time of day.
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How to use Mail Merge

Are you always sending the same document with only a few updates, like name and date? You can automate. Automated mail personalisation can save you hours of time. Here's how other businesses are using it.
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Simplify stock management

Automatically populate order forms with the items you sell. Set up your custom fields with product names and SKUs, then personalise with the recipient's first name and business name.
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Manage properties and real estate

Use direct mail to contact potential sellers and buyers, book contractors, invoice tenants and more. Then use placeholders to add the specifics such as, agent details, suburb information, property addresses. Magic.
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Run smooth events

Tick one job off the to-do list for your next event. Use custom fields to update each letter with table numbers and dietary requirements. Or if you plan regular events, set up placeholders for times and locations.
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Fast invoicing

Generate up to 20,000 invoices in seconds. Mail merge will automatically populate account numbers, balances, business names and client information. Then leave the printing and mailing to us.

Frequently asked questions

Can you Mail Merge Google Docs?

Yes. It's just like using Microsoft Word, but with an added step. Simply export the Google Doc file in .docx format

How do you Mail Merge envelopes?

There's no need to merge addresses with envelopes. Our online tool does that for you. The address data for envelopes is pulled from your recipient list. Just upload your list, add your document and click send.

What does Mail Merge cost?

It's included in our Online Post service. You'll only pay for the letters you send, no monthly fee or upfront cost. Check out pricing for our online print and mail service here.

Say goodbye to your printer.

And hello to online customised letter campaigns.
Get started with custom letter printing and mailing in bulk.
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