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Online Post

Mail Merge

Mail Merge: fastest way to send personalised letters

Send thousands of personalised letters for printing and posting without manual updates, envelope stuffing or post office visits.

Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% Online Mail service
Try Mail Merge for free
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    Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% Online Mail service

Automate personalisation, printing and posting.

Mail Merge powers up direct mail for businesses. It's made even more powerful with our 100% automated Online Post service.

Instantly update letters with tailored information for your customers. Add customer-specific details to thousands of letters at once and make your direct mail campaigns more engaging.

How to Mail Merge and post letters – in minutes

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We've taken the traditional mail merge process and supercharged it for you. Here's how it works:
1. Type out your letter, including placeholders and upload.
2. Upload a recipient list with names, addresses and other info.
3. Map placeholders to your receipt list in the dashboard.
4. Hit send.
That's it. Each letter will be updated automatically with information from your receipt list. Plus, we'll take care of the printing, packing, and posting of each letter.

Hold up – what do we mean by Mail Merge?

You customise mass letters with Mail Merge by creating a template or form letter with placeholders in the text. Then we use a data source uploaded by you (usually a spreadsheet) to personalise the placeholders in each letter.
Mail merge example graphic showing real estate letter template and merge tags and a letter with the fields populated with customer specific information

Thousands of personalised letters from one file. Mailed instantly.

What's the quickest way to mail out documents in bulk? A fully automated Mail Merge, print and send. Here's how.:
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Format your letter or document

Create your document in your preferred word processor. We recommend creating your letter for mail merge in Word. If you don't have Word, just export your document as a .docx file.
Add placeholders to your letter template for the merge fields you want updated. Placeholders are indicated by double parentheses. Like this: << placeholder >>.
Then save your document as a .docx file.
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Add your recipient list

Add recipients by uploading a list, syncing with your contact management system or you can add them individually. Make sure you've got the right data for each recipient so your letters can populate seamlessly.
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Create your campaign

Within the Dashboard, select add a campaign. Upload your document and match the placeholders with the data fields in your contact list.
Voila — the placeholders will be filled with the data from your recipient list.
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Press send

You're done! We'll do the rest, including printing and letter dispatch. Mail merge is the easiest mass customised letter process around.
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Full specifications, guides and tips

Want to know more? Find detailed information on creating your letter campaign, uploading contacts, adding merge fields and more.
See our mail merge resources.
Any questions?
Start a chat with our friendly customer support team. They're here to help, any time of day.
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How to use Mail Merge

Automate updating and posting of any letters you regularly send to different customers or clients. Learn how other businesses are saving hours of admin with automated mail personalisation.
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Easy stock management

Automatically populate order forms with the items you sell. Set up your custom fields with product names and SKUs, then personalise with the recipient's first name and business name.
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Sell and manage properties

Use direct mail to contact potential sellers and buyers, book trades, invoice tenants and more. Then use placeholders to add the specifics such as, agent details, suburb information, property addresses. Magic.
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Event management

Tick one job off the to-do list for your next event. Use custom fields to update each letter with table numbers and dietary requirements. Or if you plan regular events, set up placeholders for times and locations.
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Take the headache out of invoicing

Generate up to 20,000 invoices in seconds. Mail merge will automatically populate account numbers, balances, business names and client information. Then leave the printing and mailing to us.

Frequently asked questions

Can you mail merge Google Docs?

Absolutely. It's just like using Microsoft Word, but with an added step. Simply export the Google Doc file in .docx format.

How do you mail merge envelopes?

There's no need to merge addresses with envelopes. Our online tool does that for you. The address data for envelopes is pulled from your recipient list. Just upload your list, add your document and click send.

What does mail merge cost?

It's free. Mail merge is an added feature in our online post service. Whether you send one letter or thousands, you only pay for what you use. Check out pricing for our online print and mail service here.

Say goodbye to your printer.

And hello to online customised letter campaigns.
Get started with custom letter printing and mailing in bulk.
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