Healthcare messaging without the headaches
Does your healthcare communication feel harder than it should be? ClickSend makes it simple for the clinics managing patient care, the developers building the platforms and the teams scaling it all.
Or if you're a developer read our API docs.
Reduce no-shows
No-show rates are one of the biggest drains on healthcare revenue – and one of the easiest to fix. Patient text messaging services like ClickSend put appointment reminders, confirmations and waitlist notifications directly in patients' hands, with a 98% open rate and no manual effort from your team.
- Remind patients automatically. Set up healthcare patient reminders before each booking, so your admin team doesn’t spend the whole day on the phone.
- Confirm or reschedule in seconds. Two-way SMS lets patients reply to confirm, cancel or request a new time in seconds. And inbound messages are always free.
- Fill cancellations fast. When a slot opens, send an automated waitlist SMS. Practitioners stay productive and patients get seen sooner.
Protect patient data and earn trust
Your patients are sharing their most sensitive information with you. A breach doesn't just compromise their data – it compromises everything you've built. ClickSend helps you protect both, and communicate in a way patients recognise and trust.
- Secure every login with SMS 2FA. Healthcare data is too sensitive to leave unprotected. Add SMS-based two-factor authentication to patient portals, telehealth platforms and clinical systems.
- Send verified messages patients can trust. RCS messaging lets you send messages with your business name and a verified tick – so patients know you are who you say you are.
- Stay in control of every message. Manage opt-outs, delivery receipts and message logs from one dashboard – with the audit trail your compliance team needs.
Streamline clinical operations at scale
ClickSend gives your team the tools to automate, integrate and scale – without rebuilding your stack or disrupting clinical workflows.
- Integrate with the systems you already use. Connect ClickSend to your practice management software, patient portal or EHR via REST API – and trigger automated messages based on real-time patient data.
- Works with legacy infrastructure. If your lab monitoring, equipment alerting or emergency notification systems send email, ClickSend converts those directly to SMS – no redevelopment required.
- Keep staff on track. From on-call notifications and shift reminders to emergency escalations, ClickSend handles internal staff communication alongside patient messaging.
The integration with our practice management software is perfect
It is such an easy platform to use and the integration with our practice management software is perfect.
A quick and dependable addition to our virtual hospital workflow
Setting up ClickSend via Power Automate to alert staff of new referrals was simple and reliable. It has been a quick and dependable addition to our virtual hospital workflow.
Easy to use and efficient
It has helped our medical practice so much with follow-up and confirming bookings.
Send automatic patient reminders
Set up automated appointment reminders and confirmations that go out without lifting a finger – and watch your no-show rate drop.
Reach every patient in minutes
Need to notify your entire patient database at once? Send thousands of secure, compliant messages in minutes – from one platform.
Security your patients can count on
Protect patient portal access and clinical systems with SMS-based two-factor authentication and one-time passcodes.
The messaging platform trusted by healthcare
Join over 90,000 organisations, including healthcare providers and healthtech platforms, sending billions of messages every year worldwide. Start your free trial and see what healthcare SMS can do.
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