3 examples of business text messaging being received on a mobile handset
ClickSend SMS logo graphic

Business SMS Service

Lightning fast text
messaging with
98% open rates

Sign up in seconds. Get sending in minutes.
All with Australia's favourite SMS service for businesses.
Start sending now

Get real results with
business SMS

It's quick. It's inexpensive. And it's unbelievably effective. The humble SMS text message lets you send and receive vital information almost instantly.

Plus, nearly two-thirds of customers want businesses to text them more often. So instead of trying to reach customers in an overflowing email inbox, why not connect directly with them via their mobile phone?

How to send SMS from your business,your way

Whether you want to fire off campaigns from your web browser, turn everyday email into SMS, or build messaging into your apps, we have the solution. So get texting, in whichever way that suits your business.

Connect with anyone, anywhere via an SMS service provider

Use text messaging to improve communication across the board. Talk to customers, partners, suppliers, staff – even whole departments. Typically messages are promotional, transactional or conversational in nature.

Example of promotional text messaging - welcome drink offer Example of promotional text messaging - welcome drink offer

Promotional SMS campaigns

Make your offer unmissable. Try SMS for your next marketing campaign and see your sales grow. All at minimal cost.

Here's how:

  • Offer discounts off main meals for returning guests.
  • Invite customers to a VIP night or new season event.
  • Advertise your new friends and family discounts

Find out more about how we can improve your marketing with SMS.

3 examples of how businesses use SMS for informational messaging, including OTP, delivery updates and appointment reminders.

Transactional text messages

Some messages are sent purely to provide information. Not to drive sales or promote. We call these transactional.

Use transactional SMS to:

  • Remind patients of upcoming appointments.
  • Send parcel tracking information.
  • Verify customer identity for mobile banking.

And it's not just for texting your customers. SMS is great for:

  • Alerting your team when training location changes.
  • Getting urgent tech support for critical issues.
  • Contacting agents on the road.

When plans change, there's no faster way to communicate than via text message.

Example of two way, conversational text messaging for businesses, showing easy appointment rescheduling.

2-way SMS conversations

Improve the customer experience by offering 2-way messaging. With over half of all consumers preferring to send texts to customer support, why wouldn't you offer SMS support?

Here's why SMS is best for service teams:

  • Saves time over calling customers (only to reach voicemail instead).
  • All conversations are in one place.
  • Speedy response times compared to email.

Faster solutions mean happier, more loyal customers.
And happier, more engaged staff. It's win-win.

See more about SMS Customer Service.

Avoid the mess. Send and receive texts via a business SMS provider (yes, we mean us).

Ever tried sending SMS to many people, using the default app on your mobile? You'll see that it can get messy quite quickly.
And it's not like you can create a group chat with your customers.

The smart way to send is via a designated text service, or SMS provider. Most simply, it's powerful software created especially for fast, high-volume text message delivery. But with added features so you can do it all from your web browser. (Your thumbs will thank you.)

Our SMS service powers billions of messages every single day. Join thousands of companies who send business
communications via SMS with us. From small businesses to global enterprises, in Australia and around the world.

Speedy, reliable routes. 100% uptime guaranteed.
Always-on support.

See why businesses around the world prefer our text messaging service.

Customer support headphones graphic on blue background

Global 24/7 Support

Our chat is staffed by real humans 24 hours a day, 365 days a year and always will be.

Security padlock graphic on blue background

Secure and reliable

Our platform is built with enterprise level security and provides a 100% uptime SLA guarantee.

Fast delivery rocket graphic on blue background

Lightning fast delivery

We live and breathe high performance direct routes. So that your messages get delivered on time.

Frequently Asked Questions About SMS

What is business text messaging?

Business text messaging is a way that businesses communicate via SMS text message. Businesses use this messaging to connect with customers, leads, employees or suppliers. It's great for many different use cases including marketing, alerts and one time passwords.

Is cold texting illegal?

Yes, cold texting is illegal – and you don't want to waste your energy contacting people who may have zero interest in your product. Make sure before texting potential customers, you have the right consent.

How do I create a text message for my business?

Sign up to a reliable SMS service to get started. You can upload your contacts, write your message and click send. Want to know more? See our best practices for text messaging.

Let's do this

Join over 90,000 companies sending billions of
messages with us - in Australia and around the world.
Get started with business text messaging.

Send now
Privacy & Legal© 2023 ClickSend