Fill rosters. Empty shelves.
In retail, when a message goes unread, a sale is missed and a roster spot goes unfilled. ClickSend is the go-to SMS platform for retailers, made for messages that bring people in-store, fill rosters, and keep customers loyal. Whether you're running one store or fifty, retail SMS is your direct link to the people who matter most.
Or if you're a developer read our API docs.
Maximise sales with SMS marketing for retail
SMS marketing for retail stores isn't just quick – it's one of the highest-converting channels going around.
- Turn window-shoppers into buyers. A well-timed text with a sale or promotion pulls in 98% open rates, which makes email's 20–28% look pretty ordinary. Customers can even sort it straight from their phone before reaching the counter.
- Move stock before it piles up. Lots of unsold stock or a slow weekend on the cards? Send out a targeted SMS campaign to your database in minutes and trust that it'll be read before the end of the day.
- Get your regulars back through the door. Restock alerts, back-in-stock notifications and VIP-only previews give your loyal shoppers a good excuse to come back in – and leave feeling like they're in the know in a way that not everyone else is.
Stop chasing your employees
Managing retail staff can be one of the biggest headaches in the game – and if you're still ringing around and leaving voicemails to fill roster gaps, you're burning time you haven't got to spare.
- Set shift reminders and forget about it. SMS your retail staff automated reminders 24h and 1h before each roster.
- Sort cover before it becomes a problem. Need someone availbale at short notice? Send a broadcast to available staff and get a “YES” back in minutes, not a long chain of missed calls.
- Make it a two-way conversation. Employees can confirm shifts, flag availability or raise issues straight via SMS. With ClickSend, inbound messages won't cost you anything extra.
Keep customers informed during every step
The best SMS platform for retail businesses isn't just a marketing tool – it sorts out the everyday problems that quietly take time and money.
- Get those hold shelf orders out the door. Completed orders sitting in-store for weeks tie up space and keep your team stuck. Send an automated order-ready text and get customers returning in minutes – not months.
- Ask for reviews before the moment disappears. An automated post-purchase SMS gets significantly better response rates than an email that turns up three days late.
- Make loyalty actually mean something. Send personalised messages with names, purchase history and exclusive perks that show customers you know them – and give them a good reason to return.
No one answers phones anymore and our emails end up in their spam folders
The one problem we had at our store was being able to contact customers once their orders were complete. With ClickSend we've had people show up within minutes of sending the message – it's saved us from storing pieces for weeks, sometimes months.
So cost-effective for mass marketing campaigns
We run a large retail store and the time saved in texting clients versus ringing them and leaving messages has been amazing. The fact that we can carry on a two-way conversation is incredible. So cost-effective for mass marketing campaigns too.
We highly recommend ClickSend to anyone looking for mass text marketing services
We are very pleased with the bulk text marketing feature we use to connect with our jewellery store customers. So far so good – we highly recommend ClickSend to anyone looking for mass text marketing services.
Sort your retail shift reminders with automation
Get automated shift reminders out the door 24h and 1h before each roster – so your team turns up ready to go.
Activate retail SMS marketing campaigns
Get flash sales, restock alerts and VIP offers in front of customers in minutes – not buried under a pile of unread emails.
Keep customers in the know with 2-way SMS
From order-ready texts to loyalty perks, make sure every customer interaction is sorted and connected with two-way SMS.
The most reliable SMS platform for retailers – from one store to many
Join over 90,000 organisations, including retail brands and store operators worldwide, sending billions of messages every year. Start your free trial and see what retail SMS can do.
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