Text Messaging for Hotels and Travel
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Boost Your Bookings with Travel Text Messaging
Customer service is of utmost importance in every industry, but no more so than within the travel industry, including travel operators and hotels. SMS travel and hotel solutions are an effective way to maximise customer service and consumer satisfaction, allowing service providers and their employee base to communicate quickly and easily with staff, patrons, and other guests. These solutions can be applied for use within businesses including travel agencies, airlines, tour companies, hotels, motels, resorts, bed and breakfasts and other reservation service providers.
Use autoresponders to make scheduling travel a breeze.
Boost engagement with rich imagery using MMS.
Enhancing customer service via text message is a form of SMS marketing. As SMS text messaging is so widely used throughout the world, and has by far the highest open and response rate of any remote communication method, it makes sense to utilise it to its fullest potential. It is immediate, unobtrusive, and incredibly interactive. Statistics show that the vast majority of text messages are opened within half a minute of delivery, and almost everyone has at least a cell mobile phone which can send and receive text messages. This high open rate is critical in the time-sensitive industry of travel and hospitality.
Benefits of Text Messaging for Hotels and the Travel Industry
The travel industry makes great use of SMS to promote hot destinations and discounts or send time-sensitive alerts. While hotels use SMS for booking confirmations and reminders and to market offers.
Incredible return-on-investment (ROI)
SMS for hotels and travel is one of the most cost efficient methods of engaging with customers and prospects. Whether for marketing purposes, with time senstitive offers, or for transactional confirmations and reminders no other channel will give you open rates as high as 98%. Your messages get delivered and get consumed and this will positively affect sales and customer satisfaction.
Promote last minute deals; last minute changes happen a lot in the travel industry, eg. surplus seats or rooms. A quick SMS campaign is the most effective way to get a hot deal distributed.
Confirm bookings in seconds; integrate SMS into your booking engine and get customer satisfying booking confirmation messages out instantly.
Encourage feedback and reviews; provide instant customer support via SMS to reduce negative feedback or set-up scheduled follow-up text messages requesting reviews from satisfied clients.
Automate time consuming tasks
Get even more out of your existing booking, ticketing and customer support applications by automating processes that are repetitive. ClickSend integrates directly with lots of software applications via API and indirectly with thousands via Zapier.
Instant booking confirmations and reminders.
Thank you messages.
Favorite Text Message Templates for Hotel and Travel Solutions
Use travel text messaging to drive more sales, improve customer communications or streamline internal messaging with our SMS gateway.
Transactional SMS Messaging for Travel and Hotels
Send reminders to customers about their upcoming travel arrangements, to ask for information in a succinct way or to ensure they arrive on time and are well informed throughout their journey.
Transactional Welcome SMS for Hotels
Online Check-In SMS Notification for Airlines
Automated Check Out Text Message for Hotels
Triggered SMS for Airline Boarding Passes
These messages occur whenever an event is upcoming and are predictable, therefore they can be automated. We offer hundreds of integrations - simply find your booking system and connect it to ClickSend for set-and-forget transactional messaging.
For added productivity, integrate your scheduling software with our travel SMS service to 100% automate this process. You can also then have triggered emails sent through ClickSend when the event is scheduled, giving your customers more information about the service details.
Marketing Text Messaging for Travel and Hotels
Are you offering a great promotion for travel? Share your offer with your customer list and access 98% open rates with SMS marketing.
Promotional SMS for Hotels
Marketing Text Messages for Airlines
To get the best out of your text message marketing, set up SMS keywords and invite potential customers to reply.
Need some inspiration?
Then download the ultimate guide to SMS for the hospitality industry
How hospitality is using SMS
What makes a good SMS marketing message
22 templates for hotels, bars and restaurants
A step-by-step guide on getting an SMS campaign created
30 pages of actionable content
Less play, more action!
Let's Get Started with Travel Industry Text Messaging
Sign up for your free trial so you can find out how travel and hotel text messaging can help your business or contact us for integration assistance.