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Mail Merge

Mail merge: the smart way to send personalised letters

Personalise thousands of letters then send them for printing and posting automatically — all from your web browser. No manual letter updates or envelope stuffing required.

Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% online mail service
Send letters
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    Use mail merge to:

  • Greet recipients by their first name
  • Instantly customise each letter with personalised information
  • Send your letters in one click via our automated 100% online mail service

Automatic personalisation. Automatic printing. Automatic mailing.

Meet mail merge: the direct mail game-changer for businesses. It's made even more powerful when combined with our 100% automated Online Mail service.

Add customer-specific details to thousands of letters at once. Make your direct mail campaigns more engaging. Or send letters with important account information. Use mail merge to instantly update letters with tailored information for your customers.

How to mail merge and send letters — in just a few clicks

Mail merge example graphic showing real estate letter template and merge tags and a letter with the fields populated with customer specific information
We've taken the traditional mail merge process and supercharged it for you. Here's how it works:
1. Type out your letter, including placeholders and upload.
2. Upload a recipient list with names, addresses and other info.
3. Map placeholders to your receipt list in the dashboard.
4. Hit send.
That's it. Each letter will be updated automatically with information from your receipt list. Plus, we'll take care of the printing, packing, and posting of each letter.

Rewind – what do we mean by mail merge?

Mail Merge is a way to mass customise letters. You create a template or form letter with placeholders in the text. Then we use a data source uploaded by you (usually a spreadsheet) to personalise the placeholders in each letter.
Mail merge example graphic showing real estate letter template and merge tags and a letter with the fields populated with customer specific information

One file. Thousands of personalised printed versions. Instantly.

There's mail merge. Then there's a fully automated merge, print and send. It's the quickest way to mail out documents in bulk. Here's how:
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Format your letter or document

Create your document in your preferred word processor. We recommend creating your letter for mail merge in Word. If you don't have Word, just export your document as a .docx file.
Add placeholders to your letter template for the merge fields you want updated. Placeholders are indicated by double parentheses. Like this:<<placeholder>>.
Then save your document as a .docx file.
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Add your recipient list

Add recipients by uploading a list, syncing with your contact management system or you can add them individually. Make sure you've got the right data for each recipient so your letters can populate seamlessly.
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Create your campaign

Within the Dashboard, choose Post from the left menu. Then click 'Letters and Letter Campaign'. Upload your document and match the placeholders with the data fields in your contact list.
Voila — the placeholders will be filled with the data from your recipient list.
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Press send

You're done! We'll do the rest, including printing and letter dispatch. Mail merge is the easiest mass customised letter process around.
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Full specifications, guides and tips

Want to know more? Find detailed information on creating your letter campaign, uploading contacts, adding merge fields and more.
See our mail merge resources.
Any questions?
Start a chat with our friendly customer support team. They're here to help, any time of day.
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How businesses are using Mail Merge

Are you constantly printing and mailing the same document but only changing the name or date? It's time to automate. Learn how other businesses are saving hours of admin with automated mail personalisation.
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Easy stock management

Automatically populate order forms with the items you sell. Set up your custom fields with product names and SKUs, then personalise with the recipient's first name and business name.
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Sell and manage properties

Use direct mail to contact potential sellers and buyers, book contractors, invoice tenants and more. Then use placeholders to add the specifics such as, agent details, suburb information, property addresses. Magic.
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Make event management easy

Tick one job off the to-do list for your next event. Use custom fields to update each letter with table numbers and dietary requirements. Or if you plan regular events, set up placeholders for times and locations.
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Take the headache out of invoicing

Generate up to 20,000 invoices in seconds. Mail merge will automatically populate account numbers, balances, business names and client information. Then leave the printing and mailing to us.

Frequently asked questions

Can you Mail Merge Google Docs?

Absolutely. It's just like using Microsoft Word, but with an added step. Simply export the Google Doc file in .docx format.

How do you Mail Merge envelopes?

There's no need to merge addresses with envelopes. Our online tool does that for you. The address data for envelopes is pulled from your recipient list. Just upload your list, add your document and click send.

What does Mail Merge cost?

It's free. Mail merge is an added feature in our online post service. Whether you send one letter or thousands, you only pay for what you use. Check out pricing for our online print and mail service here.

Say goodbye to your printer.

And hello to online customised letter campaigns.
Get started with custom letter printing and mailing in bulk.
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