SMS for Insurance Companies
It's been reported that 64% of consumers say they have a more positive perception of a company if it offers texting as a service channel. Insurance companies that are using SMS correctly are winning.
Renewal reminders (that get read)
Use MMS functionality to allow customers to instantly send important images.
SMS for insurance is the best direct response communications channel for your business. It also has extremely high open and response rates when compared with other mediums. Open rates of insurance text messages consistently outperform insurance emails. ClickSend SMS is fast, affordable, and easy to implement and operate. It is the premium way to communicate across your insurance business, to convert leads and to engage with your clients.
Clicksend is proud to provide SMS insurance solutions to help your insurance business not only generate and capture leads but better manage your customers.
Benefits of SMS for Insurance
Here are some of the ways the insurance industry is benefitting from using SMS.
An informed customer is a happy customer
And the most cost effective way to keep your insurance customers informed is by SMS. By using event triggers everything can be completely automated. Here are some of the ways people are using automated, transactional SMS messaging to simplify their insurance communications:
Send premium renewal notifications by text message to encourage people to pay on time and reduce the number of late payments.
Keep policyholders appraised of how their claim is progressing - when updates are made on their policy, have an automated text message sent to alert the policyholder. That way, should these updates have been without their knowledge/consent they have been informed and are able to contact you ASAP to follow up.
Provide quotes in real time - when an enquiry is sent, respond instantly using automations to calculate a quote based on the information the enquiry contains.
Reduce comparison shopping by prospective leads - provide quotes quickly and send follow ups based on whether the customer has signed up.
Building more and better relationships with customers
Utilise text message marketing to retain your existing customers and convert new leads to customers.
Send marketing messages based on when your customers are about to renew their policies to avoid them shopping around or being enticed by competitors.
Send bundle deals to encourage people to sign up for multiple different insurance products.
If there are regulations or tax implications of not having health insurance, why not send a personalised marketing blast to people who will be affected to get them to add a health insurance policy?
Use text messaging as a clever marketing tool, with automations to trigger at the point where the customer will be most receptive to your offer. Learn more about our SMS integrations.
Some Favourite SMS Templates for the Insurance Industry
Generate more sales and custom with messaging that actually gets read (and responded to).
Policy Renewal Reminder
Policy Renewal Reminder - Urgent
Policy Renewal Reminder - Overdue
SMS automotive solutions exist to enhance your business, improving your processes, reducing the time and cost of administration, and enhancing customer satisfaction with the ultimate result of growing your business and your profitability.
All Insurance Company Communications in One Web Application
Sign up with ClickSend and get full access to our range of products so that you can communicate how you want.
Send quotes, contracts and formal documents in the post at the click of a button with our online letter service. With a few clicks (or an integration with our service), we print, fold, envelope and mail your word or PDF documents, saving you the hours of having to line up at the post office. All at a reasonable price.
Thank your customers for taking out or renewing a policy with a beautiful postcard - simply upload your design, click send and it will arrive in their mailbox.
Got suppliers or customers who still reply on fax like the healthcare industry? No problems. Forget owning and maintaining an expensive machine; send fax in a few clicks with our fax gateway.
Have regular emails that contain important information for your customers? Automate it with our transactional email platform.
Think all that is cool?
Check out all the amazing things you can do once you integrate ClickSend with your current applications - there are endless possibilities.
Let's Get Started with Insurance Text Messaging
Contact us at Clicksend today for your own SMS insurance solutions, to take your insurance business to the next level.