Sub-processors
ClickSend personal data access location and data hosting information
This page provides information about the sub-processors that ClickSend has engaged in accordance with our Customer Terms to provide processing activities on customer data on behalf of our customers.
1. Data storage, CRM and service providers
| Third Party Entity | Types of data transferred or disclosed | Activity | Hosting location; Sinch Region (if applicable) |
|---|---|---|---|
| Amazon Web Services | Personal data contained in communications customers send or receive through Sinch ClickSend’s services | Cloud storage, debugging/monitoring, support Sinch ClickSend products. Note personal data is deleted after 120 days. | Australia |
| Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) | Providing analytics to improve Sinch ClickSend onboarding. | North America | |
| Datadog | Customer names and email addresses as well as personal data contained in communications customers send or receive through Sinch ClickSend’s services | Debugging and monitoring. | North America |
| Pitney Bowes, KPCorp, Lob, Docmail, Bing Mail | Message content, letter / postcard address, return address, related metadata | Printing and sending Letters and Postcards to End Users | Worldwide depending on where customer sends message |
2. Sinch Entities
| Sinch Entity | Purpose for the data transfer or disclosure | Hosting location; Sinch Region (if applicable) |
|---|---|---|
| Sinch Sweden AB (Sweden) | Service Provisioning, Development, Support | EU |
| Sinch Australia Pty Ltd (Australia) | Support | Australia |
| Message4U Pty Ltd | Service Provisioning and Support, Development | Australia, EU |
| MessageMedia U.S.A., Inc. | Service Provisioning and Support, Development | USA |
| Sinch Philippines Inc. | Service Provisioning and Support, Development | Philippines |
| Simple Texting LLC | Service Provisioning and Support, Development | USA |
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ClickSend will update this page at least 10 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, ClickSend will notify you by email of changes to this page. Please refer to your Customer Terms for more information about sub-processors.
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