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Two-way messaging

Text messaging conversations, without the complications

Talking to customers is simple with SMS Messenger. Your team can fire off text messages. Find, filter and resolve queries. And manage two-way SMS conversations from one inbox. All in record time.
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The simple two-way texting platform for business

SMS Messenger makes reaching your customers easier than ever. It’s designed for busy businesses, who need to get two-way conversations up and running — without the hassle. That’s why SMS Messenger has all the important features, without any of the fluff.

Enjoy quick fire text chats backed by our 232+ global network connections. You can build simple auto-responders and replies.
Set up templates or add emojis. Find, filter and close conversations. All from the same Dashboard.

Quick-fire two-way communication
with conversational SMS

Strike up a conversation with customers or your team. Then, get replies and solve problems super fast. See how our customers use SMS Messenger.

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Two-way SMS for customer experience

Be where your customers are — on text. 60% of people want to send SMS to your business. With SMS Messenger, it’s easy to give your customers the best experience. Without investing big in complicated tech.

Keep your customers — and your customer service team — happy:

  • See all your customer conversations in one inbox.
  • Close or open chats so you know who’s waiting for a response.
  • Send special offers by text, based on previous conversations.
  • Set up automatic text responses to common questions.
  • Save some budget, all incoming messages are free.
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No more no-shows

Plans change. But, you don’t need to wear the cost of no-shows. Make it easy for your customers to change or cancel bookings via conversational SMS. It’s another way to keep your customers smiling.

Set up reminder texts and confirm bookings, seamlessly.
Here’s how:

  • Create templates so you can fire off reminders in seconds.
  • Use automations or integrations to create automatic SMS reminders.
  • Include a link for easy rebooking using our link shortening tool.
  • Keep your office phone lines open. Answer questions from customers who are rescheduling by SMS.
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Team messaging on-the-go

Typing messages to your team on your mobile? Not anymore. With SMS Messenger, you can catch your team wherever they are — without the texting thumb. Type texts from the Dashboard and save time.

  • Update your employees with urgent internal news, memos and more.
  • Encourage the team to ask questions by SMS. And, send quick fire responses.
  • Search for employee communication or chat history, easily.
  • Create templates for onboarding texts or regular communications.
  • Use emojis to keep employee communication friendly and on-brand.
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Powerfully simple conversational text messaging

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Keep all chats together

Every time you get an inbound SMS, a new chat is auto-opened. Keep all your SMS conversations together in a streamlined inbox.
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Rapid-fire conversation

Real time SMS chat from your desktop or mobile app. Enjoy super fast delivery and replies, backed up by our global network.
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Ditch the learning curve

SMS Messenger is easy to master. Open and close chats so your team knows who to reply to. It’s an easy way to improve customer experience.
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Everything you need — no fluff

Simple. Powerful. Made for you. We’ve streamlined our SMS Messenger for businesses of all sizes.
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Control the volume on notifications

Never miss a message and get notifications straight to your inbox. Or turn off notifications when you’re focusing.
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Automations made easy

Build simple auto-responders and replies. Or, set up templates. All from the same Dashboard.

A two-way SMS service that’s made for businesses

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Direct routes for lightning-fast delivery

Keep the conversation flowing. Make sure your messages are delivered on time via our reliable, direct routes.

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Always on support.

Got questions? Start a chat. There's always friendly online support for quick, efficient help. No bots, just real humans.

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Always pay as you go

You’ll only ever pay for messages sent, not the size of your contact list. Plus, customer replies are always free — bonus.

Join the conversation — see what our customers are saying

Frequently asked questions about two-way messaging

Can you reply to a text message from a business?

It depends on what type of SMS system or number they’re using. If the sender ID is a name, instead of a phone number, you won’t be able to reply. Many companies do support replies by using an SMS Messenger app. It’s a great way to be available on the channel their customers prefer.

What is two-way SMS messaging?

Two-way SMS messaging is a style of business text messaging. Send and receive SMS for conversations — with customers, leads, or even team members. Two-way messaging lets recipients reply and interact with the sender. And thanks to rapid-fire text messaging, you can keep the conversation going in real time. That’s why we call it conversational SMS.

What is one-way and two-way SMS?

Add a new dimension to your one-way messaging. Traditionally you would send message campaigns online, and not expect replies. Two-way messaging makes it more interactive. Receive replies, questions, and feedback from customers, giving you the opportunity to actively engage with your customers. Instead of just sending a broadcast.

Can businesses automate two-way SMS messaging?

Sure can. Set up automated responses with SMS rules in the ClickSend Dashboard. All messages will be stored in one thread.

How can two-way SMS messaging improve customer engagement?

Solve problems and answer questions fast, because better response time means happier customers. With quick fire texting, you can address concerns fast. Which helps to build a loyal community of repeat customers.

Or you can set up your SMS Messenger to fire off instant responses to common questions thanks to our automations.

How much does a two-way SMS platform cost?

Choose an online SMS gateway that is pay-as-you-use and offers free replies, for the best value conversational SMS pricing around.

Can you measure how effective two-way messaging is?


  • Looking to reduce the number of customer support tickets? Use two-way messaging and compare the number of open tickets before and after.
  • Need your team to respond faster when on the road? Watch response times plummet with conversational SMS.
  • Want more sales on your online store? Send SMS marketing campaigns to your contacts. Then improve your conversion rate with fast responses to questions about sizing, delivery and returns.

Get chatty with SMS Messenger

Choose the SMS platform that 90,000+ companies trust.
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