Text Messaging for Utilities Providers
Streamline processes and provide the best possible user experience with utility company text messaging.
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Utility Business Messaging Through SMS
SMS utilities solutions can be used across the energy and utilities sector to automate processes related to workflow and also to enhance consumer satisfaction. Often utility bills are the dreaded payments customers begrudge, so when you make the process as easy as possible for clients, they will be more inclined to make payment on time.
Use utility text messaging to send bill reminders and get paid on time.
Get in touch with contractors to provide valuable information quickly and easily.
Provide valuable tips for your clients, no matter which utilities service you provide.
There is no simpler or more economical mode of communication between customers, employees, and contractors. Water, electricity, gas, solar, internet, transportation and telecommunications providers can all use an SMS messaging service to the benefit of their business and their customer base.
Benefits Of Text Messaging for Utility Companies
Utility companies use SMS text messaging to provide a better, and more cost effective, customer experience resulting in greater customer satisfaction at less cost. SMS is also a great tool for improving internal efficiencies and for maximising the number of on-time payments.
Send payment and renewal reminders instantly and automatically
With ClickSend integrated into your CRM you can automatically send payment and renewal reminders in a format that actually gets read. SMS has open rates as high as 98%. And payment 'nudge' text messages have been proven to increase on-time payments.
Incredible return on investment (ROI)
SMS for utility companies is a cheap but extremely targeted means of marketing and communicating. Sending personalised messages to customers in a format they respond to will lead to better engagement and increased sales.
Improve customer service.
SMS customer service is a quick and cost-effective way to assist clients. Two-way text messaging is also the preferred communication channel for customers.
SMS is perfect for utility companies to send everything from appointment reminders to outage notifications. It’s fast, powerful, and incredibly simple with the ClickSend platform.
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Bill payment by SMS; link your payment platform in your SMS payment reminder.
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Service interruptions; keep your customers informed - and happy.
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Customer service; people respond well to the option of engaging with their utility provider by SMS.
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Appointment reminders; use two-way SMS and give customers a convenient way to confirm, cancel, reschedule.
Get Paid On Time with Template SMS Messages for Utilities
Use text messaging for utility companies to reduce overdue payments and time spent chasing bills. Send text messages when a bill is generated, just before it falls due and, if needed, when it becomes overdue.
1. Send a text message when a bill is generated.
2. Send a reminder a few days before the bill is due.
3. Send messages if an account becomes overdue.
More Useful Text Message for Utility Services Templates
Keep staff, contractors and customers in the loop, no matter where they are, with these message templates.
SMS Alert for Service to be Connected
Text Message Alerts for Outages
SMS Helpful Tips and Hints
Text Message Alerts For Rosters and Staffing
There is no more cost effective, non-intrusive way to communicate than via SMS text messaging. Connect with people when they are at home, at the office or on the move; given most people have a mobile handset and utility SMS messaging requires no extra application to send and receive messages.
Communicate your message succinctly and rapidly through text messaging, on the channel that many people prefer.
Utility Communications Solved with ClickSend
Did you know that by signing up with ClickSend you get access to the full suite of communications tools?
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Have suppliers who communicate using fax? Forget expensive upkeep of a bulky facsimile, send and receive fax with our cloud fax service.
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Want to send images to staff or customers? Try our MMS platform or even our transactional email tool.
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Send documentation from your computer straight to mailboxes with a few clicks - using our letter service you simply upload your docs and we print, fold, envelope and mail your letters.
All this and more when you sign up with ClickSend. Try it out now and see how much time you can save!
Let's Get Started with SMS for Utilities
Sign up with ClickSend today to setup an SMS messaging service for your utilities enterprise. It will be to the advantage of your staff, your customers, and your bottom line.