Rich Communication Services

Build trust with verified messages

RCS is the next generation of business messaging – built to make your messages more trusted, measurable and engaging than standard SMS. Same platform. Same price. Bigger impact.

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Missed messages are missed opportunities

You can't rely on email for time-sensitive information, and phone calls don't scale. You need a communication channel that is secure, reliable, and immediate for the nitty-gritty work that keeps your business running.

ClickSend is the solution. Send payment reminders, application status updates, appointment confirmations, and two-factor authentication codes with an SMS service built for the security and compliance demands of the financial industry. It's the direct line to your clients for the moments that matter.

What is RCS?

Your customers are getting harder to reach – and more suspicious of unknown numbers. RCS fixes that by giving your business a verified, branded sender profile complete with your logo, business name and a Google-verified tick. They know it's you before they read a word.

You'll also get read receipts, giving you full visibility into when messages are opened, not just delivered. So you can stop guessing, start optimising.

No extra cost, no new software – it's all available in your existing API.

7x

higher CTR compared to standard SMS

42%

more engagement vs SMS in case studies

79%

more likely to trust a verified sender

3x

higher response rates than unbranded SMS

The smarter choice for serious businesses

Earn your customers' trust

SMS scams are on the rise – but 79% of consumers are more likely to trust a verified sender than an unknown one.

Drive higher engagement

Verified senders get up to 7× higher CTRs than standard SMS. When customers trust who's messaging them, they're more likely to open, read and act.

Optimise your performance

RCS read receipts tell you when messages are opened – not just delivered. So you can measure engagement and time follow-ups with real data.

Turn every message into a brand moment

Every RCS message arrives with your logo, name and brand colours – building recognition and authority with every send.

Built for businesses where trust and visibility are non-negotiable

For industries where every message matters – especially telecommunications, financial services, healthcare, real estate and legal. Ideal for sending:

OTP and verification messages

Rappels de rendez-vous

Order confirmations and alerts

Important customer notifications

High-trust marketing campaigns

Are you ready for RCS?

ClickSend's RCS is currently in beta – which means early access for the businesses that move first. Your eligibility comes down to three things.

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Country

The US, UK, France, Germany, and Spain are good to go. Several other regions have partial support. Australia isn't currently supported for RCS – but watch this space.

Carrier

Your customers' mobile carrier needs to support RCS. The good news – coverage is expanding fast across all supported regions.

Handset

Both Android and iOS support RCS – via Google Messages on Android, and natively from iOS 18 onwards. For handsets that aren’t eligible, messages automatically fall back to SMS – no gaps in delivery.

How to apply

You'll need to complete a Sender Agent application with Google. Registration takes up to 12 weeks, so the sooner you start the better.

Need a hand with the process? We can walk you through it.

Get this info together so you’re ready to roll:

Company details and brand assets

Privacy policy and terms and conditions

Sender ID ownership confirmation

Sample message content and use cases

Early access is open. Are you in?

Most businesses don't know RCS is already live at ClickSend. Beta access is limited – and the businesses that register now will be verified, trusted and sending before their competitors have even heard of it.

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